About my technical writing

I have worked in the information technology field since 1996, for such diverse clients as Sony, Microsoft, DreamWorks Animation, NBC, Fox, MySpace, John Wiley & Sons, Nature, MetLife, and American Express. I have also worked for numerous boutiques and special clients.

My goal is to make information work for the people who need it.

In service of that goal, I have: created and organized the flow of information within companies; created and edited user manuals, embedded and contextual help, localization, UI and application messaging; created usability scenarios, software requirements, API documentation, process flows, live documentation, bug reports, test cases; and created and managedother documentation for all aspects of the software and hardware development and production processes.

I’m also experienced in the architecture, design, production and management of websites, and I’m a certified Agile Scrum Master.